Data Deletion

1 Your Right to Deletion

Quantum Bot is an automated WhatsApp Business messaging service operated by Quantum Web Studio. You can ask us to delete the personal data and conversation history associated with your WhatsApp number at any time, free of charge. This page explains how.

2 How to Request Deletion

Choose either method below:

Option A — On WhatsApp (fastest)

1. Open the WhatsApp chat with our business number.
2. Send a message containing the word DELETE.
3. We will confirm your request and remove your data.

Option B — By email

1. Email [email protected].
2. Use the subject line "Data Deletion Request".
3. Include the WhatsApp phone number you used to message us, so we can locate and verify your records.

3 What Gets Deleted

• Your WhatsApp profile name and phone number stored in our system.
• Your conversation history and messages with the bot.
• Media you sent (photos, voice notes, documents) and any transcriptions or analysis derived from them.

4 Timeline & Exceptions

We will delete your personal data within 30 days of verifying your request. Please note:

• We may retain records we are legally required to keep — such as transaction, invoice, or booking records — for up to 7 years to comply with Malaysian record-keeping and tax obligations. These are kept only for legal compliance and are not used for any other purpose.
• Backups are purged on their normal rotation cycle.
• Deletion does not affect data held independently by Meta/WhatsApp; to manage your WhatsApp account data, see Meta's own settings and policies.