Delete Your Account

1 Delete from inside the app

The fastest way is directly in RMS Pro. No email, no waiting.

• Open RMS Pro and sign in as the shop owner.
• Go to Settings.
• Tap DELETE ACCOUNT.
• Read the warning and confirm.

Deletion runs immediately and cannot be undone.

Only the owner can delete

Staff and supervisor accounts cannot delete the shop. If you are staff and want your own access removed, ask your shop owner to remove you under Settings → Staff, or email us using the address below.

2 Request deletion by email

If you can no longer sign in — lost device, forgotten password, or the app is already uninstalled — send us a request instead.

• Email [email protected]
• Subject: RMS Pro Account Deletion Request
• Include your shop name, Shop ID and the phone number or email used to register.

We verify ownership before deleting anything. Once verified, the account is deleted within 7 working days, and we confirm by email when it is done.

3 What gets deleted

Deleting the account removes the entire shop workspace. This is permanent — there is no recovery, no archive, and no export afterwards.

• Your login — owner, supervisor and staff sign-in accounts.
• Shop profile — shop details, branches, logo, receipt and printer settings.
• Repair jobs — tickets, device details, fault notes, photos, status history.
• Customers — names, phone numbers, addresses and repair history.
• Sales & finance — POS transactions, invoices, quotations, expenses.
• Inventory — parts, stock levels and supplier records.
• Warranty & claims — issued warranties and claim records.
• Uploaded files — device photos, receipts and attachments in our storage.

Because a shop workspace is shared, deleting it also removes the accounts and access of every staff member belonging to that shop.

4 What we keep, and for how long

We retain a small amount of data only where Malaysian law requires it, or to protect against fraud. This data is separated from your account and is never used to rebuild it.

• Financial and tax records — kept for 7 years as required under the Income Tax Act 1967 and related Malaysian record-keeping rules.
• Security and abuse logs — kept for up to 90 days, then deleted automatically.
• Anonymised statistics — aggregate counts that cannot identify you or your customers. Kept indefinitely.

Backups are rotated on a rolling schedule and any residual copy of deleted data is overwritten within 30 days.

5 Before you delete

• Export what you need first. Use Finance → Download to save your sales records, and print or save any invoices you still need.
• Tell your staff. Everyone in the shop loses access the moment deletion completes.
• Deleting the app is not enough. Uninstalling RMS Pro removes it from your phone but leaves your account and data on our servers. Use one of the two methods above.