Refund Policy

Refund Policy

Quantum Web Studio is committed to delivering quality work. This policy explains when a customer is entitled to a full refund, a partial refund, or no refund.

1. Scope

This policy applies to all services offered by Quantum Web Studio ("we", "us"), including:

• Website development (landing pages, company profiles, e-commerce)
• Mobile app development (Android & iOS)
• Google solutions (Business Profile, Search Console, Workspace, Ads)
• Monthly maintenance & support plans

2. Full Refund (100%)

Customers are entitled to a full refund in the following cases:

• Cancellation within 24 hours of paying the deposit, provided no work has been started by our team.
• We fail to start the project within 14 working days of the deposit payment without a reasonable cause.
• Duplicate payments caused by a payment system error. The refund will be processed within 7 working days.
• Invalid or unauthorised transactions reported by the cardholder within 30 days and confirmed by the payment provider (Fiuu / Razer Merchant Services).

3. Partial Refund

If the customer cancels a project after work has started, the refund is calculated based on the progress of the work:

• Design phase (0–30% complete): refund of up to 70% of the deposit.
• Development phase (31–60% complete): refund of up to 40% of the deposit.
• Testing / launch phase (61–90% complete): refund of up to 15% of the deposit.
• Project nearly complete (>90%): no refund; the customer will receive the work in its current state.

Progress is determined from the work log and the delivery schedule agreed in the quotation or contract.

4. Non-Refundable Cases

Refunds will not be given in the following cases:

• The project has been completed and handed over, or the customer has simply changed their mind.
• Third-party costs that have been paid and cannot be reversed — for example domain fees, hosting, Google Workspace licences, App Store Connect licences, Google Play Developer fees, and Google Ads credit.
• The customer fails to provide feedback, content or approval for 60 consecutive days, leaving the project on hold.
• A monthly maintenance plan that has already started for the month — cancellation takes effect from the following month.
• Google Ads or other paid advertising services — ad spend already paid to Google cannot be refunded.

5. How to Request a Refund

1. Send a written request by email to support@quantumwebstudio.biz with the subject "Refund Request — [Project Name]".
2. Include the invoice number, transaction date, amount and the reason for your request.
3. We will review your request and respond within 5 working days.
4. If approved, the refund will be processed within 7–14 working days to the original account or card used for payment.

6. Disputes (Chargebacks)

Before opening a dispute (chargeback) with your bank or card issuer, please contact us first. Most issues can be resolved directly and much faster. Disputes raised without first attempting to resolve the matter with us may result in the customer being barred from future services.

7. Currency & Foreign Exchange

All transactions are processed in Malaysian Ringgit (MYR). For international customers charged in another currency by their bank, any exchange rate difference or bank fees between the original transaction and the refund are beyond our control and are not covered by this policy.

8. Changes to This Policy

Quantum Web Studio may update this policy from time to time. The policy that applies is the one in effect on the date of payment. The current version is always available on this page.

9. Contact Us

For any questions about this policy or a refund request:

• Email: support@quantumwebstudio.biz
• WhatsApp: +60 11-5555 5002
• Business hours: Daily, 9:00 am – 10:00 pm (Malaysia time)

This policy is effective from 1 May 2026. Last updated: 29 October 2026.